Apakah Anda Disraeli atau Pendengar Gladstone?

Pendengar yang baik memvalidasi nilai orang lain, sehingga meningkatkan kemungkinan mereka akan mendengarkan dengan lebih seksama ide-ide yang kami usulkan. Pertukaran yang saling menguntungkan ini adalah tujuan dari semua pertukaran komunikasi.

Keahlian menyimak yang baik paling baik ditangkap dalam perbedaan yang dibuat oleh seorang wanita Inggris yang sejarah namanya gagal untuk direkam. Namun, dia bergerak di lingkaran atas London, dan karena itu memiliki keberuntungan untuk makan pada dua kesempatan terpisah dengan Gladstone dan kemudian dengan rival politiknya Disraeli.

Diminta untuk membandingkan keduanya, dia menjawab, “Ketika saya meninggalkan ruang makan setelah duduk di sebelah Mr. Gladstone, saya pikir dia adalah pria paling pintar di Inggris. Tetapi setelah duduk di sebelah Mr. Disraeli, saya pikir saya adalah wanita yang paling pintar. di Inggris. “

Contoh lain dari kekuatan mendengarkan dapat ditemukan di pejabat asing yang menghadiri jamuan makan malam kenegaraan Gedung Putih. Legenda urban atau fakta aktual, ceritanya yang begitu menakjubkan adalah kesempatan sedemikian rupa sehingga sebagian besar tamu yang melewati jalur penerima gagal untuk benar-benar mendengar ucapan Presiden. Mengambil keuntungan dari kegugupan semacam ini, Franklin Delano Roosevelt dianggap pernah bersenang-senang dengan para tamunya. Ketika dia dalam suasana hati yang menyenangkan dan ketika mereka bertanya, “Bagaimana kabarmu malam ini, Tuan Presiden?” dia akan menarik kaki metaforis dengan “Baik, terima kasih, saya baru saja membunuh ibu mertua saya!”

Sebagian besar tamu akan tersenyum sebagai tanggapan dan kemudian pindah ke orang berikutnya dalam barisan. Namun, duta besar Tiongkok mendengarkan dengan sangat cermat pada suatu malam tertentu. Dia dilaporkan menatap mata Roosevelt langsung ketika dia menjawab, “Saya yakin dia pantas mendapatkannya, Tuan!”

Tingkat Mendengarkan
Anda mungkin beroperasi pada semua level ini dalam satu hari: Terganggu, Berbicara, Berfokus, Evaluatif. Kita bisa sedikit terganggu ketika mendengarkan beberapa sumber informasi: menyalakan musik atau televisi di latar belakang saat kita menulis email sederhana adalah pelanggaran yang dapat dimaafkan dari undang-undang yang mendengarkan dengan baik.

Ketika terlibat dalam Percakapan, kami bertukar pikiran tingkat kepentingan yang rendah dan tidak memaksa pikiran kami untuk terlibat dalam pemikiran analitis, seperti yang akan kami lakukan saat beroperasi pada tingkat Evalual. Level ini wajib ketika kita perlu menyerap informasi penting untuk membuat keputusan penting. Level Fokus terbukti ketika kita mendengarkan pidato atau program televisi, misalnya, yang membutuhkan perhatian kita tetapi tidak signifikan dalam hal pengambilan keputusan atau pemecahan masalah yang mungkin harus kita lakukan.

Uji dirimu
Ketika orang lain mempercayai kita, mereka merasa nyaman dengan kita dan niat kita. Mereka juga merasa nyaman dengan diri mereka sendiri. Keterampilan mendengarkan yang baik, karena mereka menunjukkan minat yang tulus tulus terhadap orang lain, merupakan bagian integral dari membangun hubungan saling percaya.

1 – tidak sama sekali
2 – sesekali
3 – sering
4 – biasanya
5 – selalu

1. Saya mendengarkan pelanggan / klien / rekan kerja dengan cukup baik untuk mengetahui apa yang mereka inginkan dari saya.
Nama orang yang mungkin memverifikasi peringkat numerik ini:

2. Saya mencatat ketika orang lain berbicara sehingga saya tidak perlu menyela, namun saya tidak perlu khawatir melupakan apa yang ingin saya katakan.
Nama orang yang mungkin memverifikasi peringkat numerik ini:

3. Saya mencoba membuat lingkungan kondusif untuk mendengarkan dengan baik.
Nama orang yang mungkin memverifikasi peringkat numerik ini:

4. Saya mencoba menghabiskan sekitar 50% dari percakapan mendengarkan dan 50% lainnya berbicara.
Nama orang yang mungkin memverifikasi peringkat numerik ini:

5. Saya memberikan umpan balik pada bagian paling penting dari percakapan.
Nama orang yang mungkin memverifikasi peringkat numerik ini:

6. Saya mendengarkan apa yang dikatakan dan apa yang tidak dikatakan.
Nama orang yang mungkin memverifikasi peringkat numerik ini:

Jika skor Anda kurang dari 30, Anda mungkin perlu melakukan introspeksi dan kemudian berkomitmen untuk meningkatkan keterampilan atau beberapa keterampilan tertentu, selama beberapa bulan ke depan. Uji diri Anda lagi pada saat itu dan perhatikan peningkatan Anda. Terkandung dalam masing-masing dari enam elemen ini, tentu saja, adalah tip untuk apa yang dapat Anda lakukan untuk meningkatkan keterampilan mendengarkan Anda.

108 thoughts on “Apakah Anda Disraeli atau Pendengar Gladstone?

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