As technology advances, telemarketing is revolutionizing as well. Different computerized telemarketing tools are being used by telemarketers to help them spend less time on dialing and more time on marketing their product effectively. They are able to reach a larger number of customers in no time at all.
What are these tools?
One of the tools that help telemarketers work efficiently and effectively are predictive dialers. A predictive dialer automatically dials phone numbers, monitors calls and even answers them. If it detects any call of the real person on the line, it connects that telemarketing agent automatically to the call. So, agents will never miss a call from a potential customer. It has proven to be helpful to many telemarketers as it helps to save time that might otherwise be wasted by dialing unresponsive calls.
How It Works?
All you need is a computer, telephone line, and an internet connection in a hosted predictive dialer system. Spitfire predictive dialer requires very less effort and is easy to use. You can combine your system with your T1 or analog lines without having a separate database server. You can run various campaigns at a time, record and monitor calls, and dial numbers one after the other. Time zone sensitivity and query-based dialing are its additional peculiarities.
This software results in a long lasting customer relationship. Additionally, it saves you time by reducing busy signals and voicemails, and avoids your telecommunicating agents from the fuss by aiding them to stay organized at all times.
Auto dialers were used before predictive dialers were created. They dial telephone numbers automatically but do not have the capability to connect your agents to the successful calls. These are still being used by most of the telemarketers that are on a low budget.
Monitoring systems are used to keep a track of calls for training or testing, making sure that your agents are providing quality service to your customers.
An amplifier provides you with an option of sound controlling, even muting. With the help of some amplifiers you can also easily switch to your computer from telephone.
Nowadays there are a lot of options of headsets as wireless, in-ear, over ear or voice tubes. Headsets allow agents to dial and communicate with customers in a more relaxed way.
To stay ahead of any other telemarketers you need to stay updated to the new technologies and softwares available in the world of telecommunication. Software like predictive dialers or amplifiers are extremely handy for telemarkets as they make work efficient and effective – reducing costs and increasing profits.