It is the Central Station Monitoring that acts as the most important part of your alarm system. For the user of the alarm, it is the peace of mind of knowing that in the event of an emergency, someone from the monitoring station is sure to contact them. The dealer of house alarms, on the other hand thinks of the recurring revenues that accrue from the business.
There are monitoring firms of all sizes and they have facilities including large generators and mechanisms to switch your signals to the nearest station in the event of the alarm setting off. It is quite advantageous to conduct business with these firms with the knowledge that your account is most likely not going to be sold to another company.
The big players in alarm monitoring business have the advantage of having good facilities that help them to offer local monitoring for their clients. By having local monitoring, there are lesser chances of losing signals if it comes from any local phone.
The smaller firms often work with few people who in turn watch a digital receiver sitting in an office. This set-up is not to be depended upon in emergencies. Also, the lack of security in this type of firms puts your personal information at risk.
However, both the large and small monitoring stations provide the same kind of function. As the house alarm systems send out warning signals, it is received by a monitoring station receiver. The receiver on getting the signal provides the kind of response to be executed. A computer deciphers the information which then sends out information to the first available dispatcher. The dispatcher soon connects to the proper authority and informs the required request for execution.
If the monitoring station finds the warning signal not panicky, it calls the house before they contact the proper authority. If you answer the call by providing correct password, they would consider your signal as a user error and disregard it. If the wrong password is provider, the station monitoring station will hang up after saying “Thank You” and send for a hostage situation.
If you do not answer the call, a dispatch will be sent at your place and will start calling from the top of your call list so that you or your agent are contacted and provided a warning sign. The whole aim is to stop you from getting into a dangerous situation. According to the reported signal, the local authority prioritizes the dispatch responses that depend on the signal’s dispatch protocol.
A response signal for a hold-up or distress request is given more priority over a burglary signal.
If the request is for an ambulance, it is acted before a phone call is made to the house.
Similarly, a request to a fire department is given precedence while a phone call is made afterwards.
If it is a distress call that uses an ambush code or panic button, a dispatch is made immediately without making any call to the premise.
For an alarm signal dispatch that is following a burglar through a protected area asks for a quicker response from the local authorities, as the signal is considered to a genuine alarm. This is known as “Extended Reporting” and is available to you which you can request it, in the event of your control able to report that way.
If many signals reaches the monitoring station at the same time, the handling of signals solely depend on how fast the operator works.