Technology has indeed contributed a lot to the way people live their lives. At present, people in different parts of the world can stay connected through the use of advanced means of communication. All this is possible because of technology. Technical advancements have given way to telecommunication. At present, a business cannot even imagine its existence in the absence of telecommunication. Moreover, the scope of the telecom industry is evident from the number of new mobile phones and gadgets that are being launched every other day. In addition, the innovative services that are being offered to customers have made them spend more on technology. Be it office or home, we are never without our cell phones.
Telecom billing systems allow telecom companies to keep a track of their revenue. This especially holds well in the present situation where an extensive variety of Internet and data services are available to a customer. Telecom billing systems enable a service to track data usage. In addition, billing solutions enable organizations to budget their expenditure and costs. We cannot deny that a contemporary customer has as many service providers as he has services to choose from. In such a situation, a customer can stop using a specific service simply because he does not agree with the billing methodology that is being followed by the service provider. This is the reason an efficient and transparent billing platform has become the need of the hour for telecom service providers.
The companies providing telecom services understand that even the smallest unit of information used by a customer need to be accounted for. Billing & OSS solutions reduce the burden of telecom companies to a large extent. A billing solution accomplishes almost every task of the billing cycle that starts with the calculation of the bill and ends only when a customer has been provided with the bill. The most important task that is done by such a service is the elimination of billing errors that generally take place if any calculation is done manually. Even the smallest calculation mistake might make a company lose a lot of money.
The growing telecom industry is facing many unforeseen changes at every step. In addition, the pressure to innovate constantly has forced service providers to implement strategies that would help them be at par with their competitors. All of us agree that competition is a common trend cutting across industries. The telecom industry is not insulated to this phenomenon. It is not unusual to see a telecom company outsource its customer service to a telecom call center . In addition, a modern telecom company needs to handle the expectations of customers, customer volumes and increasing call demands. In the majority of cases, a telecom service provider either utilizes the services of an organization specializing in billing or hires employees who have the relevant experience in this field. Often, call records come from a variety of sources. All this depends on the technical preferences of the company. In general, a company maintains a monthly record for call data.