A predictive dialer is an efficient time saving solution that call centers use in order to save time. They enable telemarketers to do more in less time. It helps to enhance experience of both the customer and caller by targeting only responsive calls, and not wasting time catering to non-responsive numbers.
What are the benefits of predictive dialers?
In this expensive world where everything has high rates, it’s easier to spend money than to make it. Telecommunication companies are always in an attempt to reduce their expenses as much as possible, without compromising quality of their customer service. That’s where predictive dialers come in. They allow telemarketers to target their potential customers on a much wider scale, but with at a lower price. This allows companies to be more efficient, effective and profitable. The software system allows telemarketers to automatically dial numbers so they are able to save precious time wasted in dialing dead calls. Telemarketeers are able to target their customers according to the niche. In addition, these dialers have both time zone sensitivity and alternate dialing facilities which allow agents to effectively contact potential customers. It increases the overall productivity of call centers by generating greater results, without increasing any expenses.
Volume Reach Expansion:
There’s a product called Spitfire predictive dialer which automatically place inbound and outbound calls, and connects incoming calls to the agent so no call goes unmissed. This quick connectivity feature results in the excellent output by the agent giving an outclass productivity and customer service. The software has the ability to monitor the call volume and the time spent on each call to adjusting its dial rate and minimizing the wait time the agents waste between conversations, as well as the hold time for callers.
The introduction of cloud in the predictive dialers has made it efficient for both call centers and other businesses. It helps in adding more and more agents as it provides unlimited space. A cloud predictive dialer helps allow call centers to have a global reach.
More connected calls:
The efficiency of connected calls increases up to 70%, and you don’t have to waste time for answering machines or dialing discontinued calls. It is one of the best ways to increase productivity.
Predictive dialers can help telemarkets stay organized. It sorts data by date and time, and gives you an overview of all the calls that the agents dealt with. You will have a record of every call made. This can help call centers improve their customer service, productivity and in turn, profitability.